Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Manage multiple conference rooms for daily meetings Schedule meetings and update calendars Organize catering for meetings Ensure reception, breakroom, conference rooms and general office areas are tidy and prese

Understand the role and technical skills required of agents. Monitor and evaluate calls, chats, and tickets to identify deviations from organizational policies and standards. Synthesize and analyze interaction data to report on ticketing, QA scores, average handle time, timing, and other key metrics. Audit and review quality assurance processes and tasks, looking for cont

Responsible for design, development, maintaining, and testing of HRC software programs or systems in response to directed or requested changes within an Agile Methodology Framework Meeting with business professionals to strategize ideas for beneficial software, coordinating with other IT professionals to design software and running tests to catch coding errors. Recommend

Develop, propose, and execute strategies aligned with our Federal clients business objectives. Collaborate with stakeholders to identify and prioritize IT initiatives that drive business value. Drive cultural and organizational transformation efforts to support IT strategy alignment. Oversee the execution of the IT services contract, ensuring adherence to requirements and

Responsible for design, development, maintaining, and testing of HRC software programs or systems in response to directed or requested changes within an Agile Methodology Framework Meeting with business professionals to strategize ideas for beneficial software, coordinating with other IT professionals to design software and running tests to catch coding errors. Recommend

Installing, customizing, and maintaining the Data Center's suite of print distribution software. In addition, z/OS Print Server System Programmer is responsible for enabling various methods of application printing that are essential tothe agency's principal lines of business users. Planning, installing, customizing, and implementing print distribution software, implementi

Analyzes current systems and application information and how they are used by consumers and recommends interface designs based on understanding of users' needs. Research system usability interviews consumers to understand their needs; identifies usage patterns of users through surveys, log analysis, task analysis, and field observation; determines users' needs and present

GITLAB EXPERIENCE Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements Administers, develops, runs tests on, implements, and maintains operating system and related software. Establishes and implements standards for computer operations for compatibility betw

Responsible for design, development, maintaining, and testing of HRC software programs or systems in response to directed or requested changes within an Agile Methodology Framework Meeting with business professionals to strategize ideas for beneficial software, coordinating with other IT professionals to design software and running tests to catch coding errors. Recommend

Responsible for design, development, maintaining, and testing of HRC software programs or systems in response to directed or requested changes within an Agile Methodology Framework Meeting with business professionals to strategize ideas for beneficial software, coordinating with other IT professionals to design software and running tests to catch coding errors. Recommend

Analyzes current systems and application information and how they are used by consumers and recommends interface designs based on understanding of users' needs. Research system usability interviews consumers to understand their needs; identifies usage patterns of users through surveys, log analysis, task analysis, and field observation; determines users' needs and present

Determine the clearest and most logical way to present information for greatest reader comprehension. Responsible for the content of technical documentation Generate innovative ideas for content and workflow solutions. Meet with subject matter experts to ensure specialized topics are appropriately addressed. Analyze information required for the development or update of po

Responsible for all aspects of system and software application requirements elicitation, development, documentation, and management relative to the Human Resources Command Analyzes HRC functions, processes, and activities to improve computer based business applications for the most effective use of money, materials, equipment, and people. Utilizes available resources and

Responsible for all aspects of system and software application requirements elicitation, development, documentation, and management relative to the Human Resources Command Analyzes HRC functions, processes, and activities to improve computer based business applications for the most effective use of money, materials, equipment, and people. Utilizes available resources and

Act as a trusted technical advisor to customer Information Technology managers. Provide technical leadership on the assigned portfolio of applications. Understand Agency Software Development Lifecycle, advise teams and technology managers on same, and support and facilitate change management processes within the agency to facilitate compliance with defined processes, gove