Overview

Job Summary: Specializes in providing optimal Customer Service to Navicent Health patients and guarantors. Position duties include but are not limited to performing inbound/outbound communications with patients or their representatives for reimbursement of receivables to include investigative research, collection duties, documenting activities, establishing payment agreements, and identifying bad debt. This position functions as a Public relations liaison between the guarantor and Navicent Health in an effort to collect a receivable. Position requires heavy phone contact with guarantors, patients, insurance representatives, vendors, attorneys and all other parties impacting reimbursement

Education: High School diploma or GED equivalent.

Experience: Three years experience in a position in collections, insurance, physician office or hospital registration or physician or hospital billing, Will consider candidates with an associate degree in a related field(accounting, finance, healthcare admin) or a Bachelors degree in related field (accounting, finance, healthcare admin).

Certification/License/Registration: Must be Certified Patient Account Rep (CPAR) or obtain CPAR within 1 years of assuming position

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